Terms and Conditions


Payment Policy.

A non-refundable deposit of 1/3 of your total cost for your stay is required to confirm your reservation and thee remaining balance is due 28 days prior to your arrival date. Confirmation of your reservation will be made on receipt of your deposit and you will become liable for the final payment.

Should you be making a reservation with an arrival date within 6 weeks of your booking we require a full payment for the holiday at this time.

If you are booking on line through World Pay they should automatically take payment from your card but please check to make sure they have done so. We do not send out final payment requests to private clients who have paid via the bank or by cheque and expect you to diary date the appropriate payment date so that you can pay on or before that date. Should we notice a non payment of final balance we will try to contact you but if unsuccessful and the balance remains unpaid we will treat the booking as being cancelled by you.

Cancellation Policy

Deposits are non-refundable.

If you cancel you holiday more then 6 weeks prior to your arrival date to us and you have made the balance payment for your holiday, the balance payment will be refunded to you.

If you cancel your holiday between 4-6 weeks prior to your arrival date and you have made the final balance payment for your holiday, the balance payment will only be refunded to you if we can re let the apartment less an administration fee of £50.

If you cancel your holiday less than 4 weeks prior to your arrival date, the full balance payment is non-refundable.

If we cancel or amend your booking

On condition of booking should the apartment you booked was to become unavailable due to a problem occurring, your booking would be moved to another apartment with the same star rating and we would advise you of the changes as soon as reasonably we can. If we cancel your booking, we will refund any fees in full that you have paid to us. However, we will not be liable to refund you any fees that you may have paid to any third party in connection with your holiday (including, without limitation, cost of travel, activities, entertainment or insurance).

Travel Insurance

Please insure your insurance covers you for Covid 19, as any cancellations due to getting the virus before arrival to Guernsey, we will not refund if this occurs. If you were to contract the virus on Island in Guernsey you will have to pay for the extra time needed in the apartment till you provided a negative result. We strongly advise all guests to have travel insurance to cover you for any cancellations or medical treatment during your holiday. Guernsey operates an independent healthcare system and the European Health Insurance Card is not valid in the Bailiwick. This means that all visitors from the UK will have to pay for any medical treatment or GP visits at the time of using the service and claim back off your travel insurance.

Other Information

You cannot allow more people to stay in the property than the ones that are stated on your booking. Any alteration to the make up of your party must be agreed to and confirmed by ourselves prior to any change. Please be advised that no change will be made to our no pet policy. Should be found to have broken these terms we can refuse to provide the Apartment to you or can require you to leave the Apartment. We will then treat any of these circumstances as a cancellation booking by you and we shall not be under no obligation to refund you any fees that you have paid to us. Any refund will be at our sole discretion. For more information on the maximum number of guests in each apartment can be found on the home page.

Standard check in time is 12.30 pm, however should it be later we reserve the right to amend this on the day of arrival. if you arrive after reception closes there will be a welcome letter for you on the welcome board on the Reception door. We kindly ask you to collect this as it will confirm the apartment number that has been allocated to you, the door of the apartment will be left unlocked and the keys inside on the dinning table. The housekeeper will introduce her self the following work day and we would kindly ask you to come and introduce yourself to Reception when it is next open.

You agree to allow us or any representative of ours access to the property at any reasonable time during your stay for the purpose of essential repairs or in an emergency.

Please advise of your departure time if you are leaving prior to our 9.30am policy, as this will be helpful to know for our house keeper to then arranging her staff to clean earlier for an early arrival.


Damages to the accommodation will be charged at a cost - by agreeing to our terms and conditions you specifically agree to any charges levied by the property in respect of damage caused during your stay, or any additional room charges for missing items, keys not returned and for extra cleaning costs. You are aware that you shall be informed by email prior to any monies being taken from your payment method used to pay for my accommodation IF payment is not settled before departure.

Please look after the key to your property. A £20 surcharge will be applied for any key that is not returned back in the basket.

We ask that you leave the Apartment as you find it. We have a set time for our housekeepers to clean an Apartment and if extra time is needed to clean, we may charge extra for this service which would cost £15 per hour.

The contract between you and us is governed by the law of the Bailiwick of Guernsey and we both agree that any dispute, matter or other issue which arises between us will be subject to the exclusive jurisdiction of the Court of Guernsey.

Registered Name: Bayswater Holidays Ltd

Place of Register: Guernsey

Registered address: La Madeleine Holiday Apts, Saumarez Street, St Peter Port, Guernsey, GY1 2PU

Registered Number: 4449