Arrival and Departures Information


On your arrival please come to reception. Reception being in the newer of the two buildings, car park level and at the end of the hall. Reception hours are Monday to Saturday 9 am to 1 pm. Should you arrive out of reception office hours there will be a welcome letter for you on the reception door. The welcome letter contains information for your stay and the code to join the in house Wi-Fi system.

Your apartment should be ready for you from 12.30 pm on the day of your arrival or earlier by arrangement. You are most welcome to come to us on your arrival and leave your cases with us until your apartment is ready.

If you are making your own way to La Madeleine we suggest that you print off a map from Google Maps.

Should you wish to book a taxi to meet you at the airport/harbour we recommend Island Taxis on 01481 700 500. Please note on that any bookings from GUERNSEY AIRPORT must be pre paid or on account for the booking to be FIRM.

There is a taxi rank just outside the airport terminal but not always maned if busy with flights but there is no taxi rank at the harbour terminal, so you would have to walk to the nearest taxi rank at Weighbridge roundabout.


You must vacate your accommodation by 9.30am at the very latest.

Please leave your door unlocked with both sets of keys in the basket on the dining table.

There is no official check out procedure but we appreciate seeing you before departure.

Please ensure you have removed all rubbish to the refuse area/bins complying with our recycling rules and your accommodation is left in good order, dishes cleaned and put away.

Don't forget to check you have all your belongings - under beds, drawers etc.

If you are travelling later than 9.30am when you have to vacate your accommodation you can leave your luggage with us under the stairs in Reception building.